Guides/Help Center/Before you sign up

What usage costs look like

PlanAll plans
Time3 minute read
Who does itYou
Short answer

Your plan price covers the software, setup, and support. Usage is the phone company side: AI call minutes on Plus, plus texts, emails, regular calls, and phone numbers on every plan. All of it is billed at cost with no markup. For most local businesses on Plus it runs well under $100 a month.

The rates

ItemRateBilled by
AI receptionist call time$0.15 to $0.20 per minuteOur AI voice provider, charged to your card on file, at cost
Regular calls from your business numberAbout $0.02 per minuteRiverX, at cost
Text messagesAbout $0.0116 per text segmentRiverX, at cost
EmailsAbout $0.0009 per emailRiverX, at cost
Phone number$1 to $3 per monthRiverX, at cost

Why the voice rate is a range: more complex setups, like many services with detailed booking rules, need a stronger AI model, which costs more per minute. We tell you your rate on your onboarding call.

A real example

Example

A two truck plumbing company on Plus has the agent answer after hours and on weekends. That is about 150 calls a month at an average of 2 minutes. 150 calls × 2 minutes = 300 minutes 300 minutes × $0.15 to $0.20 = $45 to $60 in AI call time 300 texts for confirmations and summaries, about $3.50, plus the phone number, about $2 Total usage: about $50 to $66 on top of the $497 plan.

How to keep usage low

  • Have the agent answer only after hours, on weekends, or after a set number of rings, instead of every call.
  • Keep your knowledge base clear so calls stay short.
  • Turn off texts you do not need.
Common questions
Why don't you include minutes in the price?

Call volume varies a lot between businesses. Billing at cost means a slow month costs you less, and you never pay a markup on minutes.

Why are AI minutes billed separately?

AI call minutes are charged by our AI voice provider directly to your card at their cost. That keeps the price you pay for minutes the same as ours.

Need a hand?

Our team handles setup and changes for every plan. Call (661) 387-3960, 8 AM to 5 PM Pacific. We usually respond the same day.

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