Privacy Policy

Introduction

RiverX AI is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

Personal Information

When you make a purchase or sign up, we collect your name, email address, billing details, and other relevant information.

Payment Information

All payments are processed securely via Stripe. We do not store your credit card details.

User-Uploaded Data (Lead Data)

If you upload contacts, leads, customer information, or notes into RiverX AI or RiverX Leads, you retain full ownership of that data.

• We process it only to provide the service.
• We do not sell, rent, or share user-uploaded lead data.

Messaging & AI Interaction Data

If you use messaging, follow-up, or AI features, we may process:

• Message content
• Conversation history
• Communication metadata
• Appointment activity

AI Processing Disclosure

• We may use artificial intelligence to analyze message content, generate automated responses, score leads, or provide predictive analytics.
• We do not use customer data to train publicly available AI models.

Usage Data

We collect anonymized data on how users interact with our website or platform to improve performance and functionality. This may include IP address, device type, browser information, and activity logs.

2. How We Use Your Information

We use your information to:

• Process transactions and deliver services
• Communicate updates, support messages, and offers
• Improve website and platform functionality
• Enhance AI behavior and predictive accuracy
• Prevent fraud or abuse
• Comply with legal or regulatory requirements

We do not sell your personal information.

Predictive Analytics Disclaimer

For RiverX Leads, property scores, predictions, and analytics are probabilistic only and may be incomplete or inaccurate.

3. Cookies

We use cookies and similar technologies for analytics and user authentication. You can control cookie preferences through your browser settings.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email.

You may opt out of receiving this advertising by visiting https://app.retention.com/optout

4. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

• Payment processors (e.g., Stripe)
• Service providers who support website and platform operations
• AI infrastructure providers who help process conversations or analytics
• Authorities, if required to comply with legal obligations

Service providers only receive the minimum information needed.

Third-Party Data Disclaimer

Some services may rely on third-party data sources. RiverX AI is not responsible for errors, inaccuracies, or delays in third-party data.

5. Data Security

We use commercially reasonable security measures including HTTPS encryption, firewalls, and secure payment processing to protect your information.

No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

• We retain your information for as long as necessary to provide our services.
• We may delete or purge data from time to time in accordance with internal retention policies.
• Users are responsible for exporting or backing up any data they wish to retain long-term.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal data
• Withdraw consent for data processing
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

You may contact us at any time to exercise these rights.

8. Messaging Consent

By providing your contact information, you consent to receive:

• SMS/text messages
• Emails
• Phone calls
• Automated or AI-generated messages

Message and data rates may apply.

You may opt out of texts by replying STOP and opt out of marketing emails by clicking unsubscribe.

We do not message your contacts unless you initiate messaging or automation through the platform.

9. International Users

• Our servers are based in the United States.
• By using our services, you consent to the transfer and processing of your personal information in the U.S.

10. Updates to This Policy

• We may update this Privacy Policy from time to time.
• Changes will be posted on this page with an updated effective date.
• Continued use of our services constitutes acceptance of any revisions.

Contact Us

Email: brad@riverxai.com

Mailing Address: 4529 Wasco Way, Buttonwillow, CA 93206

Questions About Privacy?

If you have any questions about our Privacy Policy or how we handle your data, please don't hesitate to reach out.