Make sure the LeadConnector app is allowed to send notifications in your phone's settings, that you're signed in as yourself, and that Focus or Do Not Disturb isn't silencing it. Leads assigned to someone else may only alert them.
Phone settings block the app.
Check: Your phone's Settings, then Notifications, then LeadConnector.
Fix: Allow notifications, sounds, and lock screen alerts.
Focus or Do Not Disturb is on.
Check: Your phone's Focus settings.
Fix: Add LeadConnector to the allowed apps.
You're signed in as someone else.
Check: The profile in the app.
Fix: Sign out and sign in with your own login.
The lead is assigned to another team member.
Check: Who the contact is assigned to.
Fix: Change the assignment, or ask us to change who gets alerts.
App notifications are turned off.
Check: The notification settings inside the app.
Fix: Turn on the alerts you want.
Call (661) 387-3960, 8 AM to 5 PM Pacific. Tell us the time it happened and the phone number or contact involved. We usually respond the same day.
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