Almost always, forwarding is off, points to the wrong number, or rings too long so voicemail answers first. Test by calling your business number from a different phone. Calling from the forwarded phone itself won't forward.
Forwarding is off.
Check: Call your business number from a different phone and let it ring.
Fix: Turn forwarding back on with your carrier's code or phone system setting. See Forward your number to RiverX.
It forwards to the wrong number.
Check: Compare the number in your forwarding setting with the RiverX number we gave you.
Fix: Set it again with the right 10 digit number.
Voicemail answers before it forwards.
Check: Does your own voicemail greeting play?
Fix: Shorten the ring time before forwarding, or ask your carrier to forward on no answer before voicemail picks up.
Your schedule says the agent is off right now.
Check: When the agent is set to answer in your RiverX account.
Fix: Change the hours, or see Choose when it answers.
Your phone was off or had no signal.
Check: Forwarding "when I don't answer" may not cover a phone that's off.
Fix: On AT&T and T-Mobile, also dial **62*1{RiverX number}# to forward when unreachable, or use a RiverX business number.
Call (661) 387-3960, 8 AM to 5 PM Pacific. Tell us the time it happened and the phone number or contact involved. We usually respond the same day.
Not a RiverX customer yet?