Guides/Help Center/Lite: website, CRM, and phone

Use your RiverX business number

PlanLite
Time5 minutes
Who does itBoth

Included in every plan.

Short answer

Every plan includes a business phone number for calling and texting from your RiverX account and the LeadConnector app. Calls and texts are saved to each customer's contact automatically. You can use a new local number, forward your existing one, or move your existing number in.

Keep your number or get a new one

See forward your number for forwarding and moving your number.

Calling and texting

Open a contact and use the call or message button, or start a message in Conversations. On your phone, do the same in the LeadConnector app.

Texting registration

U.S. carriers require businesses to register before texting from a business number. We submit the registration for you once your intake form is done. Approval usually takes 7 to 14 days.

Voicemail

In your phone number settings, choose how long a call rings before it goes to voicemail, and record your voicemail greeting. On Plus, the AI receptionist answers before voicemail ever comes up.

Caller ID name

You can register your business name to show on outgoing calls. It is limited to 15 characters, and each carrier decides whether to display it. Ask us and we set it up.

Need a hand?

Our team handles setup and changes for every plan. Call (661) 387-3960, 8 AM to 5 PM Pacific. We usually respond the same day.

Not a RiverX customer yet?

Next in Lite: website, CRM, and phoneRequest website changes
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