Guides/Help Center/Plus: AI receptionist

Forward your number to RiverX

By Brad Bone, co-founder of RiverX AI · Updated October 2026

PlanPlus
Time5 minutes
Who does itYou, with our help
Short answer

There are three ways to send calls to your AI receptionist. Forward your cell phone with a short dial code, use a RiverX business number that answers on your schedule, or move your existing number into RiverX. If you want the agent to answer only after hours or on weekends, use a RiverX business number.

Pick your setup

Cell phone codes

Office and internet phone systems

RingCentral, Grasshopper, Google Voice, Comcast Business, Spectrum Business, and most others have a call forwarding or answering rules setting in the admin portal. Set the forward to your RiverX number. Many of these can forward on a schedule too.

Moving your number

  • It usually takes 2 to 4 weeks. Your number keeps working the whole time, with no downtime.
  • You need a recent bill or account summary from your current carrier showing the account name, account number, and service address. For a cell number, you also need your carrier's transfer PIN, which you can get from the carrier's app or by calling them.
  • Keep your current service active until the move is finished. Canceling early can lose the number.
  • U.S. numbers only.

Test it

From a different phone, call your business number and let it ring. The agent should pick up in your business's name. If it doesn't, call us at (661) 387-3960.

Common questions
Will my customers know the call was forwarded?

No. They dial the same number they always have.

Can I turn it off?

Yes. Dial your carrier's off code, or change the setting back in your phone system or your RiverX account.

Need a hand?

Our team handles setup and changes for every plan. Call (661) 387-3960, 8 AM to 5 PM Pacific. We usually respond the same day.

Not a RiverX customer yet?

See plansLive demo (661) 561-6461
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