Billing and canceling

By Brad Bone, co-founder of RiverX AI · Updated October 2026

PlanAll plans

Time3 minute read

Who does itYou

Short answer

Every plan is month to month with no contract. Usage is billed at cost on top of your plan. New customers have a 14 day money back guarantee from the day they sign up. Cancel anytime from Settings, then Billing, in your RiverX account. Export your contacts first; your domain stays yours.

Your bill

Your plan price each month, plus usage. Texts, emails, regular calls, and phone numbers are billed by RiverX at cost. AI receptionist call minutes are charged directly to your card by our AI voice provider, at cost. See What usage costs look like.

14 day money back guarantee

If RiverX isn't right for you within 14 days of signing up, email us and we refund you.

Cancel

In your RiverX account, go to Settings, then Billing, and cancel your subscription. No contract and no cancellation fee. You can also call (661) 387-3960 and we will walk you through it.

Before you cancel

Export your contacts from your RiverX account. They are yours.
If you want to keep your RiverX phone number, move it to a new carrier before you cancel.
Your domain stays yours. Point it to your new website.

What happens when you cancel

Your RiverX website and phone number go offline, and AI answering and review requests stop.

Need a hand?

Our team handles setup and changes for every plan. Call (661) 387-3960, 8 AM to 5 PM Pacific. We usually respond the same day.

Not a RiverX customer yet?

See plans Live demo (661) 561-6461

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