The knowledge base is everything the agent knows about your business: services, prices, service area, hours, booking rules, and what you don't do. The more specific it is, the more calls end in a booking instead of a message. Load it into your RiverX account yourself or send it to our team.
The agent's name, voice, and tone; the greeting; the questions it asks every caller; what it does at the end of a call (book, transfer, take a message, or schedule a callback).
Business name:
Greeting (what the agent says first):
Hours:
Service area (cities or zip codes):
Areas we do not serve:
Services we offer (one per line, with a price range if we quote by phone):
Services we do not offer:
What to ask every caller:
Booking rules (appointment length, travel buffer, how far ahead, days we do not book):
What counts as an emergency:
Who gets emergency calls (name and cell, plus a backup):
Common questions and our answers:
Anything the agent should never say or promise:Load it into your RiverX account, or send it to our team and we load it for you. Your intake form already covers your greeting, common questions, and anything to avoid, so start there.
Our team handles setup and changes for every plan. Call (661) 387-3960, 8 AM to 5 PM Pacific. We usually respond the same day.
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