The agent can answer every call, only after a set number of rings, only after hours, or only on weekends. Most businesses start with after a few rings plus after hours, so they still take the calls they can and the agent catches everything else. You can change this yourself anytime.
You can combine them, for example after 3 rings on weekdays and every call after hours and on weekends. Schedules like this need a RiverX business number. A forwarded cell phone can only do "when I don't answer" or "every call." See "Forward your number to RiverX."
Check your phone's call log for one week and count missed calls by time of day. Cover the hours where most of them happen.
Change it yourself in your RiverX account, or call us and we will change it for you.
Our team handles setup and changes for every plan. Call (661) 387-3960, 8 AM to 5 PM Pacific. We usually respond the same day.
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