Guides/Help Center/Rainmaker

How the AI handles a conversation

By Brad Bone, co-founder of RiverX AI · Updated October 2026

PlanRainmaker
Time3 minute read
Who does itRiverX sets it up
Short answer

When a lead replies to a text or picks up a call, the AI takes over the conversation. It answers their questions, asks the qualifying questions you choose, and works toward booking an appointment on your calendar. If a lead is ready to talk now, it can transfer them to your team.

What the AI does

  1. 1

    Responds right away

    It replies by text within moments, any time of day.

  2. 2

    Answers questions

    It answers questions, using what you've told us about your business, process, and offer.

  3. 3

    Qualifies

    It asks the qualifying questions you choose, for example the property address, condition, timeline, and why they're selling.

  4. 4

    Books an appointment

    It books an open time on your team's calendar.

  5. 5

    Hands off

    It transfers hot leads live to your team, or flags them for a call. See /how-to/riverx/warm-transfers.

What the AI won't do

  • Make offers or quote prices unless you tell it to
  • Call people who never contacted you
  • Keep messaging someone who opted out
  • Pretend to be a person if someone asks

Good to know

  • You approve the AI's script and messages during setup, and you can ask us to change them anytime.
  • Every message and call is logged on the lead in your CRM, with recordings and transcripts for calls.
Need a hand?

Our team handles setup and changes for every plan. Call (661) 491-7391, 8 AM to 5 PM Pacific. We usually respond the same day.

Not a RiverX customer yet?

See plansLive demo (661) 561-6461
Next in RainmakerWarm transfers and appointment handoff
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