Guides/Help Center/Contacts and deals

Sort your contacts with tags and smart lists

PlanAll plans
Time10 minutes
Who does itYou
Short answer

Tags are labels you put on contacts, like "past customer" or "roof quote." Smart lists are saved filters that show every contact matching your rules, like everyone tagged "past customer" in one city. Contacts join and leave a smart list on their own as they match.

Add or remove tags

  1. 1

    Select contacts

    Go to Contacts and tick the contacts you want.

  2. 2

    Open the tag tool

    Click the "Add Tag" icon in the bar at the top.

  3. 3

    Pick or type your tags

    Give the action a name, pick or type your tags, and click "Add Tags."

  4. 4

    Remove tags the same way

    To remove tags, use the "Remove Tags" icon the same way.

Create a smart list

  1. 1

    Start a smart list

    Go to Contacts and click "+ Add smart list."

  2. 2

    Pick a filter

    Pick a filter, such as Tag, City, or Created date, fill it in, and click "Apply."

  3. 3

    Add more filters if needed

    Add more filters with AND if you need them.

  4. 4

    Save it

    Click "Create" to save it.

Example

Tags that work for most service businesses: new lead, quoted, customer, repeat customer, review left, do not contact

Good to know

  • You can't drag contacts into a smart list. They show up when they match its filters. Add a tag to put someone in.
  • Adding tags never removes existing ones.
  • Removing tags can't be undone.
  • Smart lists you create are yours. Teammates see their own.
Need a hand?

Our team handles setup and changes for every plan. Call (661) 491-7391, 8 AM to 5 PM Pacific. We usually respond the same day.

Not a RiverX customer yet?

Next in Contacts and dealsExport your contacts
Was this helpful?