Find the call in Conversations, then send us the time and what should have happened. Most mistakes come from something missing in the knowledge base or the calendar. We fix it within 24 to 48 hours, then test it again.
Caller number:
Date and time of call:
What the agent did:
What it should have done:Within 24 to 48 hours. Simple knowledge base fixes you can make yourself right away in your RiverX account.
Our team handles setup and changes for every plan. Call (661) 387-3960, 8 AM to 5 PM Pacific. We usually respond the same day.
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