Set appointment confirmations and reminders

1. 1

   Open your calendar

   Go to Calendars, then Calendar Settings, and open your calendar.

2. 2

   Open the Notifications tab

   Go to the Notifications tab.

3. 3

   Pick a message type

   Pick a message type: confirmation, reminder, cancellation, reschedule, or follow up.

4. 4

   Choose the channel and who gets it

   Choose the channel, such as Email or SMS, and who gets it: the customer, your team, or both.

5. 5

   Set the timing

   For reminders, set how long before the appointment. Add more than one if you want.

6. 6

   Edit the wording and test

   Edit the wording, send yourself a test, and save.

   Copy thisHi {first name}, reminder from {business name}: your appointment is tomorrow at {time}. Reply C to confirm or call {business phone} to reschedule.Copy

Good to know

• Texts are billed per segment. See /how-to/riverx/usage-costs.
• Calendars made before an update keep their old wording. Click Reset to default for the newest templates.
• Test with a real booking. Test messages can show blank reschedule links.