Your calendar connection, your time zone, or events marked "free" are usually the cause. The agent only sees time as busy if your calendar says it is.
Your calendar disconnected.
Check: Your calendar connection in your RiverX account.
Fix: Reconnect Google Calendar or Outlook. This can happen after a password change.
The busy event is marked "free."
Check: Open the event in your own calendar.
Fix: Set it to "busy."
Your time zone is wrong.
Check: Settings, then Business Profile.
Fix: Set your correct time zone.
No travel buffer.
Check: Your booking rules.
Fix: Ask us to add buffer time between appointments, or update it in your account.
Someone booked by hand at the same time.
Check: Who created each appointment.
Fix: Always book from your RiverX calendar so it checks availability.
Call (661) 387-3960, 8 AM to 5 PM Pacific. Tell us the time it happened and the phone number or contact involved. We usually respond the same day.
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