The most common reason is that your texting registration is still being approved, which usually takes 7 to 14 days after your intake form. Other causes: the contact opted out, the number is a landline, or the message was filtered by the carrier.
Texting registration is still pending.
Check: When you finished your intake form.
Fix: Approval usually takes 7 to 14 days. Calls and the AI receptionist work the whole time. Call us if it's been longer than 14 days.
The contact replied STOP.
Check: The contact's conversation in Conversations.
Fix: You can't text them again unless they text you first or give permission. This is the law, not a setting.
The number is a landline.
Check: The contact's number type in their conversation.
Fix: Call or email them instead.
The carrier filtered it.
Check: The message shows a failed status in Conversations.
Fix: Avoid link shorteners, all caps, and words like "free" or "winner." Use your full website link.
Call (661) 387-3960, 8 AM to 5 PM Pacific. Tell us the time it happened and the phone number or contact involved. We usually respond the same day.
Not a RiverX customer yet?