Check that your Google profile is still connected, that the job was actually marked done, and that the customer has a cell number or email on their contact. If texting registration is still pending, requests can go by email until it's approved.
Your Google profile disconnected.
Check: Settings, then Integrations, in your RiverX account.
Fix: Reconnect Google with the account that manages your profile. This happens after a Google password change.
The trigger didn't fire.
Check: Was the job marked done the way we set up, for example the appointment marked showed or the lead moved to Won?
Fix: Mark it, or send one by hand from Reputation.
The contact is missing a phone or email.
Check: The customer's contact record.
Fix: Add it, then send the request by hand.
Texting isn't approved yet.
Check: See /how-to/riverx/texts-not-sending.
Fix: See Texts aren't sending. Requests can go by email in the meantime.
The customer opted out of texts.
Check: Their conversation.
Fix: Send by email instead.
Call (661) 387-3960, 8 AM to 5 PM Pacific. Tell us the time it happened and the phone number or contact involved. We usually respond the same day.
Not a RiverX customer yet?