Guides/Help Center/Foundation: reviews and reputation

Collect video testimonials

PlanFoundation
Time10 minutes
Who does itBoth

Also included in Plus and Rainmaker.

Short answer

Send happy customers a link where they record or upload a short video from their phone or computer, with no app to download. You review each video in your RiverX account, then show the ones you like on your website.

  1. 1

    Open Video Testimonials

    Open Reputation, then Video Testimonials, in your RiverX account. We set up your video page during onboarding, with your logo and the questions customers see.

  2. 2

    Send the request

    Pick the customer and send by text or email, or copy the link and share it anywhere, including a QR code at your counter or on your invoices.

  3. 3

    They record or upload

    The customer opens the link and records or uploads a video.

  4. 4

    Watch new videos

    Watch new videos under Responses. Download any video to use on social media.

  5. 5

    Show them on your website

    We add a video reviews section that pulls in the ones you choose.

Who to ask

Your happiest customers, right after a job they were thrilled with. Short and specific beats polished.

Questions to show customers

Example

What was going on before you called us? What did we do? Would you recommend us, and why?

Need a hand?

Our team handles setup and changes for every plan. Call (661) 387-3960, 8 AM to 5 PM Pacific. We usually respond the same day.

Not a RiverX customer yet?

Next in Foundation: reviews and reputationYour reputation dashboard
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